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Complaints

Please contact us directly if you have a matter or issue regarding your account with LZECU. If we are unable to resolve the issue to your satisfaction, feel free to file an official complaint after reading the information listed below.

This credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. Any member wishing to file a complaint against the credit union should contact the Texas Credit Union Department through one of the means indicated below:

IN PERSON OR U.S. MAIL: 914 East Anderson Lane, Austin, Texas 78752-1699
BY TELEPHONE: (512) 837-9236
BY FAX: (512) 837-9236
BY EMAIL: complaints@tcud.state.tx.us
Website: www.tcud.state.tx.us

 

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