VISA DEBIT CARDS

New Debit & ATM Cards are on the Way!

On October 27, 2021 LZECU will be switching debit card processing companies to bring you a debit card with enhanced security features, additional payment options and added conveniences. With this change, all current LZECU VISA Debit & ATM cardholders will receive a brand-new card by mail.

Yes! Your new debit or ATM card will have a NEW card number, PIN number, expiration date & look. 

Your new card will be ready to activate on October 27th. To activate your new card, please call 1-866-985-2273.

No, your new Visa debit or ATM card will not be ready for activation or use until October 27th.

PIN numbers will no longer be mailed. To set up or change your PIN number please call PIN NOW at 1-866-985-2273.

In order to resume using your Apple Pay, Google Pay, or Samsung Pay services, you will need to remove your old debit card and load your newly activated debit card into your mobile wallet.

All current, soon to be old, cards will no longer work as of November 1st and all transactions on that card will be declined from that point forward. Any outstanding Visa transactions you previously made on the old card will still post to your account. 

Yes, if you have any pre-authorized or recurring debits (health club, toll, insurance, subscriptions services, cable, utilities, etc.) linked to your existing card, you will need to update those merchants with your new card number, security code and expiration date after activation. 

If you are expecting a refund linked to your old debit card, the credit will post to your checking account without any need for intervention. This return may take a few days to settle from the merchant.

Yes, we are currently working on getting new temporary cards in the office with updated card numbers and hope to have them by November. Please call us at 281.479.6651 to check if we have any available before coming in. 

LZECU card holders can continue to access 32,000 Allpoint ATMs surcharge-free.  We have also added 37,000 MoneyPass ATMs in order to provide you with more free ATMs. Locate a free ATM near you here or on our mobile app.

In addition to a great new look, your new Visa debit card will now have EMV and contactless technologies. Contactless cards work a lot like mobile wallets by simply tapping the card on a contactless-enabled card reader for a faster and easier transaction.

 

The purchasing power you need!

couple making online purchaseChecks are a thing of the past! Avoid the hassle of check writing with the convenience of the LZECU Visa Debit Card for your everyday purchases. It looks like a credit card but works like a check by deducting funds straight from your checking account and is more secure than carrying cash. 

Features & Benefits

  • Zero Liability provides outstanding protection if your card is lost or stolen.
  • Free with your Checking Account
  • Accepted at millions of locations worldwide displaying the Visa® logo
  • Track purchases in Online Banking and on your monthly statements
  • Cash withdrawals, transfers, and balance inquiries on your savings and checking account at over 55,000 Free Allpoint & Moneypass network ATM locations

Card Security

Fraud Monitoring

In order to provide you with superior protection, we have partnered with Falcon Fraud System to monitor all card activity by using the most advanced neural network technology to examine real-time, incoming credit and signature debit authorizations for potential fraud. Falcon is alerted instantly of any suspicious transactions and place a temporary block on  on your Visa Debit Card until a representative can verify that transaction with you. If you miss the verification call, you will need to contact them at 1-888-241-2440 to validate recent transactions and remove the temporary block. In the event that you find out your card has been compromised, Falcon will shut down your card immediately. You will then need to contact the credit union during business hours to place an order for a new card and verify no unauthorized charges have posted to your account.

Traveling

Plan on using your Visa Debit Card on your family vacation or next business trip? Let us know when and where you will be traveling at least 24 business hours before you leave in order to avoid declined transactions or fraud alert calls for out-of-the-ordinary transactions. Contact member services during regular business hours to file the travel notification.

 

 

Important Phone Numbers

Blocked

Falcon Fraud

1-888-241-2440

Lost or Stolen

Card Services

1-800-405-7068

New Card

LZECU

281-479-6651

 

 

Apply for a Visa Debit Card

Fill out the online form and email to contact@lzecu.org or stop by our branch location to apply for your Visa Check Card today. 
Apply Now